This follows a pre-appointment hearing before the Department Select Committee on 16 December 2014. She takes up her appointment on 11 March 2015.
As the new Housing Ombudsman, Ms Fowler, a lawyer who has previously worked as a housing adviser and was a member of the senior management team of the Housing Ombudsman between 2000 and 2002, will be responsible for the independent complaint resolution service between tenants and landlords, which covers all social housing and landlords registered from the private sector.
Denise Fowler said: “I am delighted to have been appointed as the new Housing Ombudsman. Effective local complaint resolution builds trust and improves landlord and tenant relationships. Obviously there are times when such consensus is not possible and we then have a responsibility to investigate complaints impartially as swiftly and efficiently as possible. I hope that I can help the organisation to continue to develop its already excellent service.”
