New call centre for all Ajman govt entities

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New call centre for all Ajman govt entities

Sharjah - The Center brings service provide by all governmental bodies in one roof.

By Afkar Abdullah

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Published: Sun 14 Feb 2016, 3:03 PM

Last updated: Sun 14 Feb 2016, 5:43 PM

Ajman government on Saturday  launched Sanad ( contact and call enter) to include all governmental bodies under one roof to provide all kind of services for the clients. The center which is located in Masfoot aimed at ensuring easiness of accessibility (communications), and achieving one of Ajman’s Visions 2021.
The Establishment of the center comes under instructions of His Higness Shaikh Humaid bin Rashid Al-Nuaimi, member of Supreme council and ruler of Ajman with aim of increasing the communication channels with the public, receiving the suggestions and complaints of the clients, ensuring the governmental services quality, promoting the unified governmental identity, in addition to recruiting all the national cadres.
The services mechanism depends on receiving the customers’ reports , complaints, or services’ requests while the employees play an important role as they refer back to the concerned Governmental Authorities for serving the required service what facilitates the whole process on the client who will avoid the routine search and referral with the aforementioned authorities,Ajman Contact center commenced Phase I by signing Service Quality standards agreements with the Local Authorities on top of which are: The Lands and Properties Circuit, The Financial Circuit, The Tourism Development Circuit, the Organizational real estate Foundation, and Ajman Free Zone which the Center is furnishing its services currently depending on communication channels such as : Phones, E-mails, and Faxes.
 “ We are now cooperating with five governmental bodies while seeking to expand the services so as to include all the other Local circuits and organizations within the coming phase, and looking forward to dealing with the Private sector in the future as well in order to fulfill the aforementioned vision, reach for Customer satisfaction in a way that any client may reach for what s/he pine for once dialing this # (80070) and that’s Exactly what we aim for since the establishment of the institute.” Said Mr. Hamad Elmahmoud , Head of the Projects’ Management Office
Addressing reporters, Elmahmoud added “ Ajman’s Government represented by the governmental circuits and Organizations is working right now for providing all the relevant information and data in a very efficient and accurate way, knowing that they are working as a team pursuant to the international standards.
 He, asserts that Contact Center aims to implement numerous process for developing the performance and PR management.El Mahmoud , explained that the area’s employees are known for their great efficiency and capacity to serve the services that are based on helping that client as they answer or respond to the majority of their questions and inquiries immediately or referring back to the competent Authorities using the latest technologies and information that are daily updated.
On His part, Zubire Elgenedy, Director of Ajman Sand Contact and call Center, emphasizes that the center is examining the Employees accurateness concerning dealing with the client on account of delivering a very developed level of transparency, and Effectiveness along side with the service served for clients.
On other Context, Elgenedy pays tribute to the well- treatment and cooperation between the center’s Director’s and the governmental bodies employees owing to their quick respond so as to obtain the required information and complete this phase, praising the exerted effort. He –as well- explains that the reason for establishing the center at Masfoot is to provide more job opportunities for the people of this area due to serving the future vision of Ajman and the other governmental orientations.
He concludes that there are training opportunities for Masfoot people in particular and many other area’s in general what may –in away- pave the way before community partnership.It is worth mentioning that Ajman Contact Center is deemed as one of the latest Services Channels which helps to unify the connection between the clients in Masfoot via serving comprehensive kind of services.


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