Restaurant brands hen party 'chav cheap trash' after bad review

It's not the first time the an employee of the restaurant has lashed out on social media - the manager once told unhappy diners to "enjoy your Christmas dinner at KFC"

Melissa Grogan-Morgan celebrated her hen night at 47 King Street West in Manchester but was labelled a
Melissa Grogan-Morgan celebrated her hen night at 47 King Street West in Manchester but was labelled a "cheap chav" by staff after venting her disappointment of how staff treated them on Facebook Credit: Photo: Corr / Manchester Evening News Syndication

A bride-to-be was stunned when an upmarket restaurant responded with a vicious tirade after she and her group complained about the poor attitude from staff in a Facebook review.

Melissa Grogan-Morgan celebrated her hen night at 47 King Street West in Manchester city with a group of 17 friends and and family.

Hen parties and drunk diners: the hell of being a restaurateur

Although they enjoyed the food, Grogan-Morgan and her party were left dissatisfied with the level of customer service they'd received from staff and took to Facebook to complain about the poor service.

The review complained that her party was split between two tables, fresh starters were not made available for latecomers and the manager had a "terrible attitude" despite the group spending £600 at the venue.

The one-star review prompted a scathing response from an unnamed member of staff who called the group "ugly", "cheap chav trash", "the worst, most vile people to ever grace our restaurant" and added "we pity the groom".

Speaking to the Manchester Evening News, Grogan-Morgan said: "I’m just in complete disbelief at how rude and arrogant they have been - it’s left a bit of a shadow over the whole occasion."

"It’s absolutely shocking customer service - if I’d have treated a customer like that at work I’d have been sacked. I can’t imagine talking to anyone like that never mind a paying customer. We spent a lot of money with them, only to receive a flood of abuse."

Lynsey Herron, who organised the event said: "We were treated with disdain and aggression the moment we got through the door but nothing could have prepared us for these messages."

Since posting the comments, the restaurant has deleted its social media pages.

This isn't the first time the establishment has responded to negative comments via social media. On Trip Advisor, the manager - only named as Barry - once suggested a customer opt for KFC next time after they complained about the service and "dreadful dry turkey". Barry also said they were "a few sprouts short of a Christmas dinner."

"A few sprouts short of a Christmas dinner": the manager's reponse to a previous review in TripAdvisor

Over Twitter Katie Leathers revealed she'd had a similar unsatisfactory experience while dining at the restaurant.

Director of the restaurant Howard Hymanson told The Telegraph: "The entire incident is regrettable and it has been both investigated and dealt with internally. We have no further comments."