"Just" Say No

First published on Women 2.0 http://women2.com/2014/02/17/just-say

A few years back I noticed something: the frequency with which the word “just” appeared in email and conversation from female co-workers and friends. I first sensed this it shortly after leaving Google and joining a company with a high ratio of female to male employees.

Google, and everywhere else I’d worked before, had a more traditional gender mix. I’d never really noted a high concentration of “just” before, so I thought it might be my imagination. But soon I knew my hunch was legit. “Just” just kept showing up way too frequently.

“I just wanted to check in on…”

“Just wondering if you’d decided between….”

“If you can just give me an answer, then…”

“I’m just following up on…”

I started paying attention, at work and beyond. It didn’t take long to sense something I hadn’t noticed before: women used “just” a lot more often than men.

Still, it was only a hunch — I had no data. Yet even if it was selective listening, it seemed I was hearing “just” three to four times more frequently from women than from men.

It hit me that there was something about the word I didn’t like. It was a “permission” word, in a way — a warm-up to a request, an apology for interrupting, a shy knock on a door before asking “Can I get something I need from you?”

The more I thought about it, the more I realized that it was a “child” word, to riff Transactional Analysis. As such it put the conversation partner into the “parent” position, granting them more authority and control. And that “just” didn’t make sense.

I am all about respectful communication. Yet I began to notice that “just” wasn’t about being polite: it was a subtle message of subordination, of deference. Sometimes it was self-effacing. Sometimes even duplicitous. As I started really listening, I realized that striking it from a phrase almost always clarified and strengthened the message.

And as I began to pay attention, I was astonished — believe me — at how often I used the word.

I sent a memo to my work teammates about the “J” word and suggested a moratorium on using it. We talked about what it seemed to imply (everyone agreed) and how different that message was from the way we saw ourselves: trusted advisors, true partners, win-win champions of customer success.

We started noticing when and how we used “just” and outing each other when we slipped. Over time, frequency diminished. And as it did we felt a change in our communication — even our confidence. We didn’t dilute our messages with a word that weakened them.

It was subtle, but small changes can spark big differences. I believe it helped strengthen our conviction, better reflecting the decisiveness, preparedness, and impact that reflected our brand.

Yet “just” still bugged me. Sure, I’d had my little experiment with friends. But I’d acted on a hunch, maybe right, maybe wrong.

So I ran a test in the real world.

In a room full of young entrepreneurs, a nice even mix of men and women, I asked two people — a guy and a girl — to each spend three minutes speaking about their startups. I asked them to leave the room to prepare, and while they were gone I asked the audience to secretly tally the number of times they each said the word “Just.”

Sarah went first. Pens moved pretty briskly in the audience’s hands. Some tallied five, some six. When Paul spoke, the pen moved…once. Even the speakers were blown away when we revealed that count.

Now, that’s not research: it’s a mere MVP of a test that likely merits more inquiry, but we all have other work to do.

Plus, maybe now that you’ve read this, you’ll heighten your awareness of that word and find clearer, more confident ways of making your ideas known.

In other words, help take the “J Count” down. Take the word out of your sentences and see if you note a difference in your clarity — and even the beliefs that fuel the things you say.

It’s actually easy, once you start paying attention. Like it?

If so, then, to riff Nike: well….”Do it.”